# Enterprise plans
Source: https://help.superinbox.com/account-plans/enterprise
Description of your new file.
### **Starting at \$35/month**
Includes admin controls, enhanced security, priority support, and organization-wide policy management.
For questions about plans, features, or enterprise requirements, please contact [sales @superinbox.com](mailto:sales@superinbox.com).
[**View detailed pricing and features →**](https://superinbox.com/pricing)
# Subscriptions
Source: https://help.superinbox.com/account-plans/subscriptions
Description of your new file.
### **Free and paid plans available**
Start for free and upgrade anytime. Paid plans unlock advanced usage limits, richer configuration options, and premium features tailored for growing teams.
[**View detailed pricing and features →**](https://superinbox.com/pricing)
# Adding knowledge & context
Source: https://help.superinbox.com/ai-drafts/add-context
Supercharge your AI's performance by adding your own context and reference materials. While SuperInbox learns automatically from your emails, adding manual knowledge gives you instant improvements and more control over your drafts.
Add context to improve your drafts. Two simple levers: upload documents and write instructions. The AI already learns from your emails; use these to fill gaps and enforce specific behaviors.
**Why**
* Provide references (pricing, specs, processes)
* Ensure consistent language with glossaries/terms
* Bring in external info (CRM, notes, product sheets)
**How**
1. Open **Dashboard > Knowledge Management**
2. Click **Upload Document**
3. Choose a PDF and optionally add a short description
4. Confirm the upload
PDFs only, ideally text-based (not scanned). Keep each document focused.
**Why**
* Guide precise habits (tone, structure, exceptions)
* Cover rules not visible in recent emails
**Quick examples**
* "Always suggest two time slots and include next steps"
* "CC my manager on introductions"
* "Wednesday afternoon is focus time; don't offer it"
**How**
1. Open **Dashboard > Knowledge Management**
2. Click **Add Instructions**
3. Write in plain English
4. Click **Save** to apply immediately
The AI already learns from your emails. Use instructions to clarify or constrain style/behavior.
# Our draft engine
Source: https://help.superinbox.com/ai-drafts/ai-learns
SuperInbox's AI doesn't prepare generic responses, it writes like you.
SuperInbox uses a sophisticated AI system that learns both **how you write** and **what you write about**:
* **Writing Style**: Your vocabulary, tone, formality level, and email structure
* **Content Patterns**: Your typical responses, project context, and relationship dynamics
* **Contextual Adaptation**: Professional for clients, casual for teammates, formal for executives
***
## AI learning process
### 1. Intial setup
At the moment you connect Superinbox to your email account, your last 300 sent emails will be processed to:
* Identifiy your writing patterns across different contexts
* Extracts key facts about your current projects and relationships
* Creates baseline tone of voice and knowledge systems
**Result**: AI will start to undersand your style and preferences to prepare useful drafts from day one, without manual action expected from you
### 2. Getting smarter over time
SuperInbox's **most powerful feature** is how our draft engine is self improving day after day, learning from every email you send.
**How does it work?**
1. For emails you receive that expect an answer, **a draft will be prepare for you**
2. You can review this draft, **edit it**, and send your email
3. Once the modified draft is sent, AI learns from it and **can improve itself**
It's important you modify the prepared draft for AI to self improve. If you delete the proposed draft and start a new message, then the system won't be able to link with the draft and learn from it.
### **3. Accelerate Learning**
To speed up the improving process, you can manuall add context. You can either upload context documents or write your custom instructions in plain text.
These elements you add manually will override any information from the AI self-improving itself.
Learn more about this [here](https://help.superinbox.com/ai-drafts/add-context)
# Introduction to drafts
Source: https://help.superinbox.com/ai-drafts/intro-ai-drafts
AI Drafts are personalized email responses that appear automatically in your Gmail or Outlook when you receive messages that need replies.
## What are Drafts?
When you receive an email that requires a response, SuperInbox's AI instantly generates a complete draft reply that:
* **Sounds like you** - matches your personal writing style and tone
* **Includes relevant context** - references previous conversations and project details
* **Appears directly** in your email client - no switching between apps
You simply review the draft, make any edits if needed, and send.
***
## How It Works
1. **Email arrives** in your inbox
2. **AI analyzes** the message content and context
3. **Draft appears** instantly when you hit Reply
4. **You review and send** (or edit first)
The entire process happens in seconds, directly within Gmail or Outlook.
***
## What Makes Our Drafts Different
**Personal, not generic**: Unlike standard AI assistants, SuperInbox learns your specific writing patterns, vocabulary, and communication style to create drafts that authentically sound like you.
**Context-aware**: Drafts reference previous conversations, ongoing projects, and your relationship with each contact - not just the current email.
**Ready to use**: Drafts are complete responses, not just suggestions - often ready to send with minimal or no editing required.
**Self-improving**: Every email you send teaches the AI more about your preferences, making future drafts increasingly accurate.
Learn more about how our AI is [self improving](https://help.superinbox.com/ai-drafts/ai-learns) and how you can [accelerate](https://help.superinbox.com/ai-drafts/add-context) this learning process.
# Booking link
Source: https://help.superinbox.com/calendar-management/booking-link
Add your Calendly/Cal.com link so the AI can use it in drafts.
### Booking link
In Settings, add your scheduling link (Calendly, Cal.com, etc.).
Once saved, the AI can automatically insert it in drafts when a booking link is helpful.
# Connect your calendar
Source: https://help.superinbox.com/calendar-management/connect-calendar
Sync your calendar and book your next meeting easily.
### Secure connection
Once you connect your calendar, SuperInbox securely uses free/busy to help you schedule faster.
* Detect when you're available and suggest meeting time slots
* Learn your patterns (preferred days/times, durations, buffers)
* Coordinate across participants and time zones to propose options that work for everyone
Coming soon — On send: if your email includes a specific time, the AI can create the event and automatically invite the right people.
# Connect with Gmail
Source: https://help.superinbox.com/getting-started/connect-gmail
Connect your Gmail account to SuperInbox using secure OAuth authentication to start getting AI-powered email drafts.
### Step 1: Start Connection
1. Go to [superInbox.com](http://superInbox.com)
2. Click "Connect Gmail Account"
3. You'll be redirected to Google's secure login page
### Step 2: OAuth Authorization
Select the email account for which you want Superinbox to work.
You will be asked to grant permissions for SuperInbox to work in your inbox.
### Step 3: You're in!
Once connected to your Gmail email account, the standard setup will happen. More on this [here](https://help.superinbox.com/getting-started/quick-setup-guide).
## Troubleshooting
* **Connection Failed**: Clear your browser cache and try again.
* **Permission Denied**: Make sure you're signed into the correct Gmail account during OAuth.
* **Company Account Issues**: It's not usual, but some Google Workspace admins restrict third-party app access. Contact your IT administrator or reach out to [support@superinbox.com](mailto:support@superinbox.com) for enterprise setup assistance.
**Still Having Issues?**: Contact our support team at [support@superinbox.com](mailto:support@superinbox.com) with your Gmail address and error details.
# Connect with Outlook
Source: https://help.superinbox.com/getting-started/connect-outlook
Description of your new file.
### Step 1: Start Connection
1. Go to [superinbox.com](http://superinbox.com)
2. Click "Connect Outlook Account"
3. You'll be redirected to Microsoft's secure login page
### Step 2: OAuth Authorization
Select the email account for which you want SuperInbox to work.
Microsoft will ask you to grant SuperInbox specific permissions:
* **Sign you in and read your profile** - Basic account authentication
* **Maintain access to data you have given it access to** - Keep connection active
* **Read your email** - Access email content for AI analysis
* **Have access to your emails** - Read, and compose emails on your behalf
* **Have access to your mailbox settings** - Manage folders, categories, and organization
Superinbox will never send emails on your behalf, only prepare drafts.
### Step 3: You're in!
Once connected to your Outlook email account, the standard setup will happen. [More on this here](/getting-started/quick-setup-guide).
### Troubleshooting
**Connection Failed**: Clear your browser cache and try again.
**Permission Denied**: Make sure you're signed into the correct Outlook account during OAuth.
**Company Account Issues**: Some Microsoft 365 admins restrict third-party app access, even officially approved app like ours. This is can especially happen with enterprise Outlook accounts. Contact your IT administrator or reach out to [support@superinbox.com](mailto:support@superinbox.com) for enterprise setup assistance.
**Exchange Server**: SuperInbox works with Outlook.com and Microsoft 365 accounts. On-premise Exchange servers may require special configuration.
**Still Having Issues?**: Contact our support team at [support@superinbox.com](mailto:support@superinbox.com) with your Outlook address and error details.
# Setup guide
Source: https://help.superinbox.com/getting-started/quick-setup-guide
Let's transform your inbox into a super inbox.
With this page, you'll understand how to upgrade your current Gmail or Outlook inbox with cutting edge AI features. For more details and configuration, see our other pages.
## Step 1: Connect Your Email (1 minute)
1. **Sign up** at [superinbox.com](http://superinbox.com)
2. **Choose your email provider**: Gmail or Outlook
3. **Connect your inbox**: Accept the additional scopes & click continue
* It's a standard OAuth connection you're used to, with a few additional necessary scopes
* We only request the permissions needed to access your inbox and create drafts
***
## Step 2: AI Learning Phase (5-20 minutes)
Once connected, our AI immediately gets to work:
* **Analyzes your last 300 emails** (sent and received)
* **Identifies your writing patterns** & **builds your knowledge base**:
* How you write your emails depending on the context
* What are your current projects and context
* Do you have any email habit or preferences
The learning time varies based on your email volume and writing complexity. Heavy email users may take up to 20 minutes, lighter users just 5 minutes.
***
## Step 3: Inbox Organization Setup
While the AI learns, we'll set up new categories into your inbox:
* **To Respond** - Emails requiring your attention
* **Marketing** - Newsletters, promotional emails
* **Low Priority** - FYI emails, notifications
You can modify these categories later on in your dashboard.
Categories have a diffrent behavior in [Outlook](inbox-organization/outlook-folders) and [Gmail](inbox-organization/gmail-labels).
***
## Step 4: Your First AI Draft
If not already anable, please turn on the "conversation view" to get the best experience with the draft feature. More about it here.
Once setup is complete, here's what happens:
* **Every new email** that needs a response is analyzed
* **AI generates a draft** using your writing style + relevant context
* **This draft appears automatically** in the compose text box, right where you're used to write your answers.
* **Review and edit** the draft if needed, and push send!
Our AI draft engine is built to self improve and learn from your actual usage. Drafts will get more and more precise the more you use them. More about it [here](ai-drafts/ai-learns).
# Default categories
Source: https://help.superinbox.com/inbox-organization/default-categories
When you connect SuperInbox to your email account, we automatically create default essential categories to help organize your inbox and prioritize what matters most.
### The 3 default categories
For emails that require your attention and an answer from you.
For each email classify as "To respond", an answer draft will be generated.
For informational emails you should read of but that don't need an explicit answer from you.
For promotional and marketing content like newsletters, salesy cold emails or marketing communication.
### How It Works
**Automatic sorting**: Every incoming email gets analyzed and sorted into the most appropriate category based on content, sender, and context.
**Clean inbox**: Instead of a cluttered inbox mixing urgent emails with newsletters, you get clear priorities at a glance.
**Focus on what matters**: Spend your time on emails that actually need your attention instead of sorting through noise.
### What it looks like
Superinbox uses Gmail built-in **label categorization** system. We will create 3 new labels in your labels list, without touching your current system.
Learn more about [Gmail labels](https://help.superinbox.com/inbox-organization/gmail-labels).
Superinbox uses Outlook built-in **folder categorization** system. We will create 3 new folders in your inbox, without touching your current system.
Outlook also allow another categorization system with badges you can use with our paid plans.
Learn more about [Outlook categorization](https://help.superinbox.com/inbox-organization/outlook-folders).
### Customizing Your Categories
**Free plan**: The three default categories work automatically - no setup required.
**Paid plan**: Customize and add your own categories:
* Replace our default categories with ones that match your workflow and set custom rules for automatic categorization
* Onces sorted, create workflows and rules based on the categorization
* For Outlook users, set up your categories as *folders* or *badges*
[View subscription plans](https://superinbox.com/pricing)
# Gmail labels
Source: https://help.superinbox.com/inbox-organization/gmail-labels
Learn more about how SuperInbox uses Gmail labels to keep your inbox organized.
### Gmail labels in a nutshell
* **Non‑exclusive**: a thread can have multiple labels
* **Inbox visibility**: labeled emails can remain in Inbox until archived
* **Hierarchy**: parent/child labels supported
### How SuperInbox fits this system
* *Default categories*\*: during intial setup, we add three labels to your inbox— `To respond`, `FYI`, `Marketing` (your existing labels are unchanged)
* **Automatic sorting**: new emails are analyzed and assigned the most relevant category label
* **Choose behavior** per label:
The thread stays in Inbox with the category label applied.
The thread is auto‑archived and lives only under its label.
You can add one or several labels for each email thread depending on your needs.
### Plans & settings
* Free plan: the 3 default labels are applied automatically and cannot be changed.
* Paid plans: replace ours and create your own labels to match your workflow
# Outlook folders & badges
Source: https://help.superinbox.com/inbox-organization/outlook-folders
How SuperInbox organizes Outlook with folders by default, and optional badges.
### Outlook organization in a nutshell
Outlook supports two systems to organize mail. By default, SuperInbox uses folders (most common Outlook workflow).
Exclusive location: a thread lives in one folder at a time. Moving a thread to a folder removes it from Inbox. Supports a clear hierarchy of folders/subfolders.
Visual color tags: a thread can have multiple badges. They do not move emails; location stays the same. Great for scanning and search.
### How SuperInbox fits this system
* **Default categories**: we create three folders — `To respond`, `FYI`, `Marketing` (your existing structure is preserved)
* **Automatic sorting**: new emails are analyzed and sent to the most relevant category
* **Personalize**: when setting up your categories, you can use badges, folders or combine both.
### Plans & settings
* Free plan: the 3 default folders are applied automatically and cannot be changed.
* Paid plans: create, rename, or replace categories; choose folder, badge, or hybrid per category in Settings → Inbox → Categorization.
# Models & training
Source: https://help.superinbox.com/privacy/models-training
This page explains how SuperInbox uses AI models and handles training data to provide you with personalized email drafts while protecting your privacy.
### Which AI models does SuperInbox use?
SuperInbox uses a **combination of specialized LLM models** to provide the best email experience on the market.
Our models providers are Open AI, Google and Anthropic. We regularly evaluate and switch between models to provide the best draft quality for different email types, contexts, and use cases.
### How does SuperInbox handle model training?
By default, we may use anonymized data to improve our services, but this data is **never sent to third parties.** All users (on any plan) can opt out of model training in their settings. For Enterprise customers, admins can enforce this opt-out across the entire organization with a single setting.
We have enterprise agreements with all of our service providers that **prevent your data from being used in their model training.**
# Our security standards
Source: https://help.superinbox.com/privacy/security-standards
At SuperInbox, we take security seriously and are committed to protecting your data and privacy. We've made our security information easily accessible across several dedicated resources:
**Security Infrastructure** - Learn about our technical security infrastructure, encryption standards, and protective measures we have in place for your email data and AI processing.
**Trust Center** - Visit our Trust Center for more detailed information about our security practices, compliance certifications, and data protection measures specific to email handling.
**Privacy and Security Policies** - Review our complete policies in the Help Center, including our Privacy Policy, Terms of Service, and email data handling procedures.
**For any specific questions** regarding security reach us at [hello@superinbox.com](mailto:hello@superinbox.com).
# Affiliate program
Source: https://help.superinbox.com/referral/affiliate-program
Earn revenue by sharing SuperInbox with your audience.
If you're a creator or have an audience on social media, newsletters, blogs, or YouTube, you can apply to our partner program.
Promote SuperInbox using your unique partner link and earn a share of the revenue from every subscription you generate.
Learn More and apply [here](https://superinbox.com/affiliates).
**Questions?** Contact our partnerships team at [partners@superinbox.com](mailto:partners@superinbox.com)
# Invite friends
Source: https://help.superinbox.com/referral/invite-friends
Gift one free month of SuperInbox to friends and colleagues and earn a free month on your subscription.
## How to Share
### Copy Your Referral Link
* Go to your dashboard and copy your unique referral link
* Share it directly with friends via email, message, or social media
* Track your referrals and rewards in your dashboard
### Automatic Email Signature
* Enable the "written with SuperInbox" signature in your email settings
* The signature automatically includes your referral link
* Every email you send becomes a potential referral opportunity
## Rewards
**When someone signs up using your link:**
* **They earn** their first month free as a welcome gift
* **You earn** one free month of your current plan (Pro, Ultra, or Enterprise)
* **Win-win**: You both enjoy SuperInbox for free for a month!
**Inviting colleagues?** You can add them to your shared workspace for enhanced collaboration
* **Shared context**: Team members can access common email context and project information
* **Shared documents**: Upload reference materials accessible to the entire team
* **Shared analytics**: View team performance metrics and usage statistics
* **Centralized management**: Manage team settings and permissions from one place
**To enable team features**: Contact our support team at [support@superinbox.com](mailto:support@superinbox.com) with your team size and requirements.
# Superinbox's signature link
Source: https://help.superinbox.com/referral/signature
Save on your Superinbox subscription with your referral signature link.
## **Win-win rewards**:
* **For them**: You gift new users their first month of SuperInbox Pro completely free
* **For you**: Earn one free month of your current subscription for every successful referral.
## How It Works
SuperInbox automatically adds "**Written with SuperInbox**" to emails where AI generated your draft. When someone clicks this link, they see your referral page and can sign up for a free trial.
**Note**: By default, SuperInbox adds "Written with SuperInbox" after your usual signature on AI-generated drafts, not on emails you write completely from scratch.
## Signature settings & activation
* Email signature is **enabled**. It can only be removed and cannot be removed.
* It appears on all emails with AI-generated drafts.
* New users registering through your referral link get their first month of SuperInbox Pro for free.
* Email signature is **optional** - you can enable or disable it anytime.
* **Earn rewards**: Keep the signature and get one free month of your current plan when someone signs up through your signature link.
If you want to **activate or desactivate** the signature:
1. Go to your SuperInbox dashboard
2. Navigate to Settings > Signature
3. Toggle "On" or "Off" the signature link